Warranty Terms

A two-year sales warranty applies to products and installation by Valguskate OÜ (except textile curtains, which are covered under the handover-acceptance act, and wooden slat blinds, which carry a 6-month warranty). The sales warranty applies in the Republic of Estonia.

The basis of the sales warranty is the invoice issued by Valguskate OÜ. The validity of the warranty is subject to compliance with the manufacturer's installation, use and maintenance instructions and use of the product for its intended purpose.

Products are manufactured on the basis of the offer, order and/or invoice confirmed in writing by the client. By confirming the offer in writing or paying the invoice, the client confirms that they have verified the data in the order — including dimensions, materials, fabrics, colours, mechanisms, quantities and other options — and that these match their wishes.

The content of the order is the offer, order and invoice confirmed in writing. Verbal agreements or telephone conversations do not change the content of the order unless subsequently confirmed in writing.

If the dimensions have been provided by the client, the client is responsible for their accuracy. Valguskate OÜ is responsible for the accuracy of measurements only when the measurement has been performed by Valguskate OÜ.

The warranty period begins upon delivery of the product to the buyer. In the event of a defect covered by the sales warranty, Valguskate OÜ will repair or replace the defective product free of charge.

Warranty covers

The warranty applies in the following cases:

  • defects in the product's material and surface coating, provided they are noted in the handover-acceptance act or reported immediately after discovery and before installation;
  • mechanism, construction and manufacturing defects of the product;
  • shape retention of the product (permissible deviation up to 0.5%);
  • installation errors performed by Valguskate OÜ;
  • damage occurring during transport carried out by Valguskate OÜ, provided that such damage is recorded at the moment of handover.

In the event of a manufacturing defect, Valguskate OÜ has the right to choose between repairing the product or replacing it with an equivalent product matching the client's confirmed order.

Repairing a manufacturing defect or replacing the product does not entitle the client to change the product, fabric, colour, dimensions, mechanism or other options confirmed in the order.

Warranty does not cover

The warranty does not cover defects or damage arising from:

  • transport by the buyer;
  • opening of the packaging by the buyer;
  • improper storage;
  • improper installation or electrical connection;
  • incorrect or unintended use of the product;
  • improper maintenance or cleaning;
  • reworking, modification or supplementation by the buyer;
  • repair by an unauthorised person;
  • settling of building structures;
  • normal wear and tear (including fading);
  • characteristics of natural materials (knots, wood grain, stretching, shrinkage, tonal variation, etc.);
  • battery wear;
  • force majeure;
  • thermal breakage of window glass or other causes arising from the window construction.

Warranty does not apply to:

  • maintenance and cleaning work (adjusting, lubricating, oiling, etc.);
  • products that do not comply with the manufacturer's permitted technical limits for reasons attributable to the client.

The colour of the fabric or material may differ slightly from the sample or from previous production batches. Colours displayed on a website or digital screen may also differ from the actual product depending on screen settings. Such differences are not manufacturing defects and are not covered by the warranty.

Changes made at the client's request after the written confirmation of the order (including changes to dimensions, fabric, colour, material, mechanism, model or other options) are not covered by the warranty and are treated as a new order or order amendment. Any costs associated with such changes are borne by the client.

For custom-made products, requests for changes based on the client's taste preferences, interior design suitability or later change of mind are not warranty cases, provided that the product matches the order confirmed by the client.

Exercising rights under the sales warranty

In the event of a defect covered by the sales warranty, please submit a written request to Valguskate OÜ.

Please include in the claim:

  • buyer's name;
  • contact details;
  • order number (if available);
  • invoice number;
  • name of the defective product;
  • time the defect appeared;
  • description of the defect;
  • desired resolution.

Further use of the defective product is not permitted.

A product brought in for repair must be clean and packaged in a way that prevents additional damage. Valguskate OÜ has the right to refuse to accept a soiled or improperly packaged product.

If the inspection reveals that the warranty does not apply to the defect, repair or modification is carried out based on a quote issued by Valguskate OÜ.

Products and parts replaced under warranty become the property of Valguskate OÜ.

Sales warranty provider

Valguskate OÜ
Kuma tee 10, Peetri, Harjumaa, Estonia
Phone: +372 5888 8236
Email: info@valguskate.ee
Website: https://valguskate.ee