Privacy policy

Privacy is important to Valguskate OÜ, and we follow all applicable laws and regulations regarding any personal data we may collect about you when you visit our website valguskate.ee. By using our website, you agree that we collect and use your data according to this privacy policy. With this privacy policy, we want to explain which data we collect, how we use it, and what your rights are to protect your data. This policy applies only to our website and its visitors and does not apply to data collected through other channels. Your data processor is Valguskate OÜ.

Company registration number: 12523513

Email: info@valguskate.ee

Phone number: (+372) 5743 1888

We collect and process information in accordance with the European Union General Data Protection Regulation (GDPR), which came into effect on 25.05.2018.

Data collection and use

What data we collect

The collected information includes both data that you consciously and actively provide to us when using or participating in our services or campaigns, as well as all information that your devices send to us when accessing our products and services. The data we collect consists of information you have knowingly shared with us during the use of our services or campaigns, and information that your devices automatically transmit to us. Your personal data may reach us through the following ways:

  • When you place an order on the valguskate.ee online store
  • When you register as a user of the valguskate.ee online store
  • When you contact us by phone, email, or online chat
  • When you purchase a product on installment and sign a leasing agreement
  • When you browse the website valguskate.ee
  • When you provide personal data about another person who will receive the goods
  • When you make payments using internet banking or other electronic payment methods
  • When you comment, like, or share any post on our social media account
  • When you subscribe to our newsletter
  • When you comment on posts on our website

Types of data collected: Personal data

We ask for your personal information only when it is necessary to provide the service to you. When you contact us or visit our website, you may provide us with the following information:

  • First and last name
  • Email address
  • Postal address, country, county, city
  • Phone number
  • The conversation history between you and us
  • Information about your web browser and IP address

Log files

Our website valguskate.ee saves log files about its visitors. The collected information may include:

  • Type of device used
  • Internet Protocol (IP) address
  • Browser type
    Internet Service Provider (ISP)
  • Date and time of website visit
  • Entry and exit pages, number of clicks made on the website

The information in the log files is used to analyze trends, administer the website, track visitors’ activities, and collect demographic information. The obtained data is not intended, nor does it allow, identification of individuals.

Cookies

Like most websites, valguskate.ee uses “cookies.” A cookie is essentially a text file stored on the user’s device when visiting a website. Cookies are used to set and save preferences, regional settings, service usage choices, and more. If you wish, you can disable cookies in your browser settings, but this may cause disruptions in the services offered to you. Cookies are divided into persistent and session cookies. Persistent cookies remain on your computer or mobile device even after you close your browser or computer. Session cookies are deleted immediately after closing the browser.

Cookies are also categorized by their purpose:

Necessary cookies. Session cookies that enable you to use the services offered on our website. These cookies help authenticate users and prevent malicious use of user accounts. Without these cookies, we cannot provide you with the desired services.

Notification cookies. These cookies identify whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies allow your browser to remember choices you make while using the website, such as saving your login information or language preferences. The purpose of these cookies is to provide you with a more personalized experience and avoid having to enter your preferences repeatedly.

How we use the data

We may use the collected information for various purposes, including:

  • For maintaining, managing, and developing our website
  • For personalizing and expanding
  • For collecting statistics to provide better services and/or offers, and to understand and analyze the behavior of visitors to our website
  • To identify you by phone, message, or email
  • When sending you information and requesting feedback about our services
  • To prevent fraud and protect our website
  • To enable us to stay in contact with you through social media accounts
  • To allow reading of the conversation history in order to speed up providing relevant advice
  • With the aim of improving the quality of our service and providing more efficient browsing solutions
  • To develop new products or services, or to improve their functionality
  • For shipping/delivery of goods, order processing, invoicing, payment via bank link, and confirming your order or issuing a refund
  • Offering products and services that may interest you based on your previous orders
  • To simplify and speed up interactions between us when you contact us
  • For other purposes, such as data analysis, trend research, and evaluating the effectiveness of our advertising campaigns.

In which cases it is possible that we share your data

  • We may share or transfer your personal data in connection with a change of ownership, merger, sale of assets, financing, or acquisition of our company.
  • We will inform you about the transfer of your personal data and when other privacy policy provisions will apply to them.
  • We may share your data with our partner companies, requiring them to comply with this privacy policy. Partner companies include our parent and subsidiary companies, joint venture partners, or companies that belong to us.
  • We may share your data with our business partners to offer you certain products, services, or campaigns.
  • We may disclose your personal data for any other purpose with your consent.
  • We are obligated to disclose your personal data if required by law.
  • In good faith, we may also disclose your data to comply with legal obligations, protect our rights or property, prevent or detect possible legal violations related to the use of our service, and ensure the safety of service users.

Retention of your personal data

The company retains your personal data only as long as necessary for the purposes set out in this privacy policy.

We retain and use your personal data to the extent necessary to fulfill our legal obligations (for example, if we must retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and regulations. The company also retains log files for internal analysis purposes. Log files are usually retained for a shorter period, except when this data is used to strengthen security or improve the functionality of our service, or when we are legally obligated to retain this data for a longer period.

Processing of children’s data

None of our products or services are directed at children under 13 years of age and we do not knowingly collect data from children under 13. If we suspect that we are processing data of a person under 13, we will remove that person from all our databases.

Your rights to protect your data

You always have the right not to share your data with us, with the understanding that this may affect your experience on our website. If you decide not to share your data with us, we will not treat you worse because of it. If you provide us with personal information, you understand that we collect, store, use and disclose it in accordance with this privacy policy. You have the right to request details of the data collected about you. When receiving personal information about you from a third party, we protect it in accordance with this privacy policy and the laws of the Republic of Estonia. If you share third party data yourself, you confirm that you also have the right and permission to do so. Even if you have previously given consent to share your personal data with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to opt out of communicating with us and request that we remove your data from our databases. From time to time we may also ask for information about you to verify your identity. If you find that the data we have collected about you is inaccurate, outdated, incomplete, irrelevant or misleading, please contact us by email: info@valguskate.ee or by phone: (+372) 5743 1888. We will do everything in our power to correct inaccurate, incomplete, misleading or outdated information. If you believe we have violated relevant data protection law and wish to file a complaint, please contact us using the contact details found in this document and provide us with all details regarding the violation. We will investigate your complaint promptly and respond to you in writing, presenting the results of the investigation and outlining the steps we will take to resolve your complaint. You also have the right to contact a regulatory authority or data protection authority.

GDPR data protection rights

We want to ensure that you are aware of all your data protection rights. Every user of this site has the right to the following conditions:

Right of access – you have the right to request copies of your personal data.
Right to rectification – you have the right to request that we correct any data you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
Right to erasure – under certain conditions, you have the right to request the deletion of your personal data.
Right to restriction of processing – under certain conditions, you have the right to request the restriction of the use of your personal data.
Right to object to processing – under certain conditions, you have the right to object to the processing of your personal data.
Right to data portability – under certain conditions, you have the right to request that we transfer the data we have collected to a third party, or directly to you.

Your data security

The security of your personal data is important to us, but please remember that no method of transmitting information over the Internet or electronic storage is 100% secure. Although we do our best to protect your data, we cannot guarantee its absolute security. Valguskate OÜ takes all reasonable measures to ensure that your data is processed securely and in accordance with this privacy policy and the laws of the Republic of Estonia. Your data will not be transferred to any organization or country unless there is a valid reason and the security of your data is ensured.

Reference to other websites

Our website may contain links to other websites that are not owned by us. When you click on a third-party link, you will be directed to that third-party website. We strongly recommend that you review the privacy policy of every site you visit. We have no control over third-party websites and accept no responsibility for their content, privacy policies, services offered, or anything else.

Privacy Policy Updates

We reserve the right to make changes to this privacy policy document when necessary. After updating the privacy policy, we will change the document’s update date located at the bottom. If you visit and use our website after the privacy policy has been updated, we will consider this as your implicit acceptance of the changes.